:root{--lightningcss-light:initial;--lightningcss-dark: ;color-scheme:light;--navy:#12263a;--navy-2:#1b3550;--ink:#1a2330;--muted:#5b6775;--paper:#f4f1ea;--card:#fffdf8;--line:#d9d2c5;--amber:#c9842a;--amber-ink:#5a3a0a;--green:#2f6b4f;--red:#9b2c2c;--blue:#2b5d8a;--internal:#f3e2b3;--shadow:0 10px 30px #12263a14;--radius:14px;--font:"Segoe UI", "Iowan Old Style", Georgia, sans-serif;--mono:"Cascadia Mono", "Consolas", monospace}*{box-sizing:border-box}html,body,#root{min-height:100%}body{font-family:var(--font);color:var(--ink);background:var(--paper);margin:0;line-height:1.5}a{color:var(--blue)}a:focus-visible,button:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid var(--amber);outline-offset:2px}.sr-only,.skip-link{position:absolute;left:-999px}.skip-link:focus{z-index:20;background:#fff;padding:8px 12px;top:12px;left:12px}.app{min-height:100vh;display:flex}.sidebar{background:var(--navy);color:#f6f1e6;flex-direction:column;width:272px;padding:20px 16px;display:flex}.sidebar a{color:inherit;text-decoration:none}.brand,.brand-lg{align-items:center;gap:12px;display:flex}.brand-mark{background:var(--amber);width:42px;height:42px;color:var(--amber-ink);letter-spacing:.04em;border-radius:12px;place-items:center;font-weight:800;display:grid}.brand strong,.brand-lg strong{font-size:.95rem;display:block}.brand small,.brand-lg small{color:#c9c0b0}.sidebar nav ul{margin:0;padding:24px 0;list-style:none}.sidebar nav a{border-radius:10px;margin-bottom:4px;padding:10px 12px;display:block}.sidebar nav a.active,.sidebar nav a:hover{background:var(--navy-2)}.sidebar-foot{border-top:1px solid #2b4560;margin-top:auto;padding-top:16px}.who small{color:#c9c0b0;display:block}.main-col{flex:1;min-width:0}.topbar{border-bottom:1px solid var(--line);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);z-index:5;background:#fffdf8cc;align-items:center;gap:12px;padding:14px 24px;display:flex;position:sticky;top:0}.topbar-title{font-weight:650}.role-pill{background:#efe6d4;border-radius:999px;margin-left:auto;padding:4px 10px;font-size:.85rem}.btn-sidebar-out{color:#f6f1e6;background:#2b4560;width:100%;margin-top:10px}.sidebar-support{color:#c9c0b0;word-break:break-all;margin-top:10px;font-size:.85rem;display:block}.menu-btn{display:none}.content{max-width:1200px;padding:28px 32px 64px}.page-header{justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:20px;display:flex}.page-header h1{margin:0 0 4px;font-size:1.8rem}.subtitle{color:var(--muted);margin:0}.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);margin-bottom:18px;padding:20px}.card h2{margin:0 0 12px;font-size:1.15rem}.stats{grid-template-columns:repeat(3,1fr);gap:14px;margin-bottom:18px;display:grid}.stat{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);color:inherit;box-shadow:var(--shadow);padding:18px;text-decoration:none}.stat-value{color:var(--navy);font-size:2rem;font-weight:750;display:block}.stat-urgent .stat-value{color:var(--red)}.grid-2{grid-template-columns:1fr 1fr;gap:16px;display:grid}.grid-3{grid-template-columns:1fr 1fr 1fr;gap:16px;display:grid}.list{margin:0;padding:0;list-style:none}.list li{border-bottom:1px solid var(--line);padding:10px 0}.list li:last-child{border-bottom:0}.list small,.muted{color:var(--muted);display:block}.mono{font-family:var(--mono);font-size:.92em}.btn{font:inherit;cursor:pointer;color:var(--ink);background:#efe6d4;border:0;border-radius:10px;justify-content:center;align-items:center;padding:10px 14px;text-decoration:none;display:inline-flex}.btn-primary{background:var(--amber);color:#2b1b05;font-weight:700}.btn-secondary{background:var(--navy);color:#fff}.btn-ghost{background:0 0}.btn-sm{padding:6px 10px;font-size:.9rem}.btn-block{width:100%}.btn:disabled{opacity:.55;cursor:not-allowed}.link-button{color:var(--blue);font:inherit;cursor:pointer;background:0 0;border:0;padding:0}.field{flex-direction:column;gap:6px;margin-bottom:14px;display:flex}.field.grow{flex:1}.field label{font-weight:650}input,select,textarea{font:inherit;background:#fff;border:1px solid #cfc6b6;border-radius:10px;padding:10px 12px}.hint{color:var(--muted);margin:0;font-size:.92rem}.field-error{color:var(--red);margin:0}.form-actions{justify-content:flex-end;gap:10px;display:flex}.form-inline{align-items:flex-end;gap:12px;display:flex}.form-inline .field{flex:1;margin:0}.filters{flex-wrap:wrap;align-items:flex-end;gap:12px;display:flex}.table-wrap{overflow-x:auto}.table{border-collapse:collapse;width:100%}.table th{text-align:left;color:var(--muted);border-bottom:1px solid var(--line);padding:8px;font-size:.85rem}.table td{border-bottom:1px solid var(--line);vertical-align:top;padding:12px 8px}.ticket-link{color:inherit;flex-direction:column;font-weight:650;text-decoration:none;display:flex}.badge{background:#efe6d4;border-radius:999px;padding:2px 8px;font-size:.8rem;display:inline-block}.status-new{background:#dbe7f3}.status-open{background:#d8eadf}.status-waiting_on_customer{background:#f7e3c4}.status-scheduled{background:#e4dcf3}.status-resolved{background:#dceee4}.status-closed{background:#e6e2db}.priority-urgent{color:var(--red);background:#f3d0d0}.priority-high{background:#f7e3c4}.alert{border-radius:12px;margin-bottom:14px;padding:12px 14px}.alert-error{color:var(--red);background:#f8e4e4}.alert-success{color:var(--green);background:#dceee4}.alert-warning{background:var(--internal);color:var(--amber-ink)}.alert-info{color:var(--blue);background:#dbe7f3}.empty{text-align:center;color:var(--muted);padding:36px 12px}.spinner{color:var(--muted);align-items:center;gap:10px;padding:24px 0;display:flex}.spinner-dot{background:var(--amber);border-radius:50%;width:14px;height:14px;animation:.9s ease-in-out infinite pulse}@keyframes pulse{50%{opacity:.6;transform:scale(.7)}}.status-bars{flex-wrap:wrap;gap:12px;margin:0;padding:0;list-style:none;display:flex}.status-bars a{color:inherit;text-decoration:none}.ticket-layout{grid-template-columns:minmax(0,1fr) 300px;gap:18px;display:grid}.thread{min-width:0}.message{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);margin-bottom:12px;padding:16px}.message header{flex-wrap:wrap;align-items:baseline;gap:8px;margin-bottom:8px;display:flex}.message time,.message small{color:var(--muted);margin-left:auto}.message-body{white-space:pre-wrap}.message-internal{background:var(--internal);border-color:#e0c57a}.composer-internal{background:#fff8e6}.tag{background:#dbe7f3;border-radius:999px;padding:2px 8px;font-size:.75rem}.tag-internal{color:var(--amber-ink);background:#e8c36a}.tabs{gap:8px;margin-bottom:12px;display:flex}.tabs button{font:inherit;cursor:pointer;background:#efe6d4;border:0;border-radius:999px;padding:8px 12px}.tabs button.active{background:var(--navy);color:#fff}.ticket-side dt{color:var(--muted);margin-top:12px;font-size:.85rem}.ticket-side dd{margin:4px 0 0}.ticket-side select,.ticket-side input{width:100%}.attachments,.file-list{margin:8px 0 0;padding:0;list-style:none}.auth-shell{place-items:center;min-height:100vh;padding:24px;display:grid}.auth-card{background:var(--card);border:1px solid var(--line);width:min(440px,100%);box-shadow:var(--shadow);border-radius:20px;padding:28px}.auth-card h1{margin:18px 0 12px}.auth-foot{color:var(--muted)}.remote-video{background:#0b2545;border-radius:12px;width:100%;min-height:240px;margin-top:12px}.center{text-align:center}.codes{font-family:var(--mono)}.secret code{letter-spacing:.08em;font-size:1.1rem}.check{align-items:center;gap:8px;margin:8px 0;display:flex}.pagination{justify-content:space-between;align-items:center;padding-top:12px;display:flex}.actions{flex-wrap:wrap;gap:10px;display:flex}.stack,.stack-sm{flex-direction:column;gap:8px;display:flex}@media (width<=960px){.app{display:block}.sidebar{z-index:8;position:fixed;inset:0 auto 0 0;transform:translate(-110%)}.sidebar.open{transform:none}.menu-btn{display:inline-flex}.content{padding:20px 16px 48px}.stats,.grid-2,.grid-3,.ticket-layout{grid-template-columns:1fr}.page-header{flex-direction:column}.form-inline,.filters{flex-direction:column;align-items:stretch}}
